Symptoms
When printing a prescription label
- The practice address is shown incorrectly
- Prescription directions are out of order
- Merge fields or name fields are swapped or don't appear to be reading properly.
Cause
A newer version of the Dymo Connect driver is installed instead of/or in addition to Dymo Label v8.7.4
Resolution
Uninstall Dymo Connect, Restart the computer, and open/reinstall Dymo Label v8.7.4
This has been reported for Windows users so please click the link below to download the correct software driver
Windows: https://evetpractice.blob.core.windows.net/installs/DLS8Setup8.7.4.exe