Configuration

If this is a new Worldpay customer, please contact our Implementations Team, as they assist with first-time customer installations and provide brief training and materials. Phone number: (855) 266-5864 Option 3 Email address: US-CGSS_CCSetup@Covetrus.com

For existing customer please visit How do I set up a payment integration with Covetrus Payments (Powered by Worldpay triPOS Cloud)?

If your terminal has already been set up and you need additional support, you can contact Pulse support.

Basic Troubleshooting Guide

How to reboot triPOS terminals?

Hold down the # and yellow button together until the device reboots

If the device is not plugged into the power chord, the device may stay shut down. Click the green button to start the device.

How to connect the power supply to Lane 3600 and Lane 7000?

The power supply connecter plug must go into one end of the PinPad cable next to the ethernet cable.