If this is a new Worldpay customer, please contact our Implementations Team, as they assist with first-time customer installations and provide brief training and materials.Phone number: (855) 266-5864 Option 3 Email address: US-CGSS_CCSetup@Covetrus.com
For existing customers who wish to review the complete setup guide please visit How do I set up a payment integration with Covetrus Payments (Powered by Worldpay triPOS Cloud)?
Adding a new device
First you must connect terminals to the internet.
Landline Devices (Lane 3600 and Lane 7000):
Connect network cable and power supply (the power supply connecter plugs into one end of the PinPad cable next to the ethernet cable). Wait for the Activation Code to appear.
For Wi-Fi Device (Move 5000 and Link 2500)
- Fully charge the device or leave the power chord connected.
- press 0 0 0 1 to access the ADMIN MENU.
- From the ADMIN MENU, select 3-WIFI Parameters.
- Select Scan Networks.
- Select your access point's SSID from the provided list.
- Enter your network's Wi-Fi password then press the green Enter key.
- Restart the device by pressing the yellow button and the # key.
- After restarting your device, the Activation Code needed for the next step will be displayed.
Adding Terminal to your Pulse Integration
- In Pulse, go to Menu > Settings > Billing > Payments.
- Scroll down to the bottom of the page, locate WorldPay Payment Terminals and click on Add New Payment Terminal. This will display Add Payment Terminal.
- Enter the Terminal ID, Name, and Activation Code.
Terminal ID – One Terminal ID can be used per merchant location. If the merchant wants separate batch settlements by workstation, you can assign a unique Terminal ID for each.
This can be any number, e.g., 1 or 99. We recommend using the same terminal ID for all devices, so all your transactions are in one batch settlement.
Name – Give your device a name to identify the device used when processing payment. This name will appear for selection at check out. Example: “Front Desk”, “Exam Room”, or any nickname you wish. Best practice for wireless devices: Label your device to avoid confusion.
Activation Code – Enter the code shown on your device.
- The image below shows how the devices added will appear under WorldPay Integrated Payment Settings.
- Click Save. It will take one to two minutes for the system to sync the devices. The device will reboot, and the device will show "triPOS" on the screen. You are now ready to test your first transaction.
Removing a Device
To remove a terminal, select Delete icon from the row of the terminal you wish to remove. Be sure the device is on and connected to the internet
The device will update and display a new Activation Code after the disconnect is completed.