Banks may return a check due to non-sufficient funds (NSF) from the chekwriter's account to cover the amount of the payment. You can void the payment receipt in the client's account to reopen the invoice, and order a NSF Fee line item.
Voiding the Payment Receipt
- Access the client’s page under which the transaction was processed.
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Under the Account Balance section of the client’s page, click View History.
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- The Payment History page will load and show transactions by the most recent activity appearing first.
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- Locate the receipt you are looking to void, then click Void Payment.
- A pop-up window will appear for Void Comments. Enter a reason and proceed by clicking Void. Example: "Check returned as NSF"
- The system will redirect you to the client's page. Under Account Balance, the reopened invoice will appear as unpaid.
- Click on the description link of one of the items on the invoice to take you to the patient's treatment page.
- Here you can order up the NSF Charge and enter the price as the amount the customer would be paying for this fee.
- You can now process a new payment based on the updated invoice balance.
Create a NSF Fee Item
- Access the Services page by using the Menu > Settings > Products & Services > Services
- Click Add Service.
- Enter a Name, Code, Price, and enable Allow price change so that you can edit the price, if needed.