What is happening with Google Cloud Print?
Google has previously announced that Google Cloud Print will be deprecated in December 2020. As of January 2021, Google Cloud Print is deprecated and will no longer be supported by Google.
How will this affect eVetPractice?
As of December 31st, 2020, Covetrus will no longer support Google Cloud Print functionality within eVetPractice. Any prints attempted using existing Google Cloud Print integration within eVetPractice will not succeed.
Will this affect my practice?
If your practice currently uses Google Cloud Print for any printing functions within eVetPractice, either with standard print functions or with Label Templates, you will no longer be able to utilize this feature, and will need to print using a different method. If your practice does not currently use Google Cloud Print integration for any print functions, your practice will not be affected.
We use Google Cloud Print within eVetPractice for standard document printing. What do we need to do?
First, before December 31st 2020, you will want to make sure that every computer or device from which you perform printing within eVetPractice has native access to the printers to which they may need to print. Many of your printers may already be locally available to the devices, as many print functions in eVetPractice do not use Google Cloud Print, and thus these printers may have already been made available to your computers and devices in the past. A good test would be to open any text or document file, outside of eVetPractice, on each computer or device, and make sure you can successfully print that text file to the printers you may need to normally print to from that device. If you do not see the printers you need to use on a given device, you may need to work with your IT resources to make sure printers are shared on your network, and then added as shared printers to the individual computers that need to use them. If printing from a mobile device, you may need to download AirPrint or other similar print apps to print to printers on your network. Please refer to your manufacturer's printer documentation to see if there is a particular app that can be used to print from mobile devices to their printer.
We use Google Cloud Print for label printing within eVetPractice. What do we need to do?
As with the standard document printing, sometime before December 31st, 2020, you will want to make sure each computer that prints to your label printer can successfully print to your label printer outside of eVetPractice. You may want to perform the same test, printing a text file to your label printer. Just make sure during your testing, within the print options you choose "shrink to fit" so as you do not waste a lot of labels printing a large document. You may also test by using the label software that came with your label printer, to print a test label outside of eVetPractice.
Note regarding Dymo Printers: Due to Dymo only supporting printing from Windows or Mac, you will be limited to printing labels from Windows or Mac OS devices. You will not be able to print labels from Chrome OS, iOS, or Android devices. Unfortunately this is a limitation that Google Cloud Print allowed a workaround for, but with Google Cloud Print's deprecation, there is not a viable alternative that we can recommend. For those Windows or Mac computers that previously used Google Cloud Print to print Dymo labels, if they do not already have the Dymo drivers installed, you will want to install those before Google Cloud Print is turned off. Instructions on how to do so may be found here.
Anything else we need to do?
You will also need to disable Google Cloud Print integration within eVetPractice, sometime before December 31st, 2020. After that date, any attempts to print to Google Cloud Print will not succeed. Once you disable Google Cloud Print, from that moment, all print functions within eVetPractice that previously used Google Cloud Print, will instead generate a PDF and you will need to print the resulting PDF to a printer available to the computer or device from which you are printing. This is how many print functions within eVetPractice work even with Google Cloud Print enabled, such as printing Vaccine History records or lab results. The difference is now all print functions will work the same way.
How do I turn off Google Cloud Print integration within eVetPractice?
Important Note: Once Google Cloud Print integration has been disabled / disconnected, your practice users will no longer be able to use Google Cloud Print functionality within eVetPractice. Therefore it is important that this be done last, after ensuring all computers and devices are able to print to their needed printers outside of Google Cloud Print. These preparations should be done before December 31st, 2020, as Google Cloud Print will cease to function on that date.
A business owner/manager (or group owner/manager for groups) can disable Google Cloud Print integration from the "Settings -> Google Cloud" page. Within that page, click the "Disconnect" link to remove your connection to Google Cloud Print.
Once this has been done, your practice will no longer be able to use Google Cloud Print, and all print functions in eVetPractice will be done from PDFs moving forward.