Since many clinics are utilizing the Pulse client portal and have employees that also use it, our recent suggestion to use email addresses for login names can result in situation where you want to use the same email address more than one time. This can be done in some cases depending on your email provider. The information below is what our support team has compiled on the subject. This may change over time so if your provider isn't listed feel free to check back.
Gmail (free accounts and paid accounts)
Google has two things you can do to your email addresses that would make them appear to be unique to Pulse, but will still route messages to a single account.
1. Periods in email addresses are not actually considered as part of the address. If, for example, your email address on Gmail is firstname.lastname@gmail.com, the following variations will also be delivered to that same address:
first.name.last.name@gmail.com
f.i.r.s.t.n.a.m.e.l.a.s.t.n.a.m.e@gmail.com
Google has this information documented in their resources as well here: https://support.google.com/mail/answer/7436150?hl=en
2. Google will ignore anything that starts with a + in the username portion of the email (before the @ symbol). This can be used to set up custom rules for specific email addresses and + variations, but in the absence of those they go to the inbox. Examples are below:
firstname.lastname+abcvetclinic@gmail.com
firstname.lastname+petportal@gmail.com
Google also has this information documented as well at this location: https://support.google.com/a/users/answer/9308648?hl=en