Training Webinars and Onboarding documentation can be found on the Covetrus Pulse implementation resources website: https://software.covetrus.com/support/pulse-implementation-resources/
On demand videos are best viewed using the Microsoft Edge internet browser. Firefox will work, but Chrome is not recommended as it will not allow you to pause, rewind, or fast forward the video. You may also download the videos directly to your computer for optimum functionality.
Part of the Go-Live preparation process your practice is responsible for ensuring your key integrations are setup. Key integrations include DYMO Label Printing, In house lab equipment, reference lab services, CareCredit and integrated payment processors. Below there are links ensuring your integrations are set up prior to your go live date.
In house lab integrations
- Abaxis labs w/ VetSync – No install required and can be used on Windows or Mac computers. You must map your lab items to the VetSync lab codes.
- Abaxis/HESKA/SCIL/DiaSys machines – Windows 10 PCs only. Please contact our support team via in system chat. They will install a file watcher on your computer to pull results from your in house machine(s).
- IDEXX machines – Windows 10 PCs only. Please contact our support team via in system chat. They will install a file watcher on your computer to pull results from your in house machine(s).
Reference lab integrations (no computer system requirements). You will need to map your lab codes prior to going live.
Payment Processing Solutions
Prescription Label Printing
- Install DYMO label printer software and configure your printer settings on individual printers- integrate with the 400, 450 and 450 Turbo