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Introduction

Searching for clients and patients has been greatly improved. The reason for the new enhanced search is because clinics have many clients/patients and the search must have more robust capabilities which:

• Accepts any of the following values:  letter, number, special character and space.
• Populate search results quickly as you are typing to save time.
• Provides the flexibility to allow you to search scenarios Starts With, Contains, Exact Match, and Multiple Inputs.
• Allows quick navigation to the client, patient or invoice.

Client/Patient Search

To search for a clients/patients who are active or have been inactivated, or you only have partial information, follow the examples below:

• Navigate to the Menu
  • Click on Clients to perform a search based on the client information
  • Click on Patients to perform a search based on patient information

The screen will change to one pictured below. If Patients was selected, you will see Patients in the upper left corner and the Add Patient button in the upper right.

The Search By drop-down list provides specific fields associated with the client or patient depending on which search you selected. Selecting a specific field to search on will help speed up the search and returning the results. Below are images of the Search By drop-down lists from the Client search and the Patient search.

Where it reads "Search Keyword", enter the search criteria in this field. Below are examples of how to use the different options:

• Inactive
• Starts With
• Contains
• Exact Match
• Multiple Inputs

Searching for an Inactive Client/Patient

Enter the search criteria and check the option Include Inactive. Inactive clients who appear in the search results will display "Inactive" in the Status column.

Searching for a Client using Starts With

Enter the search criteria with an * after the characters you know are in the name.  For example, Mar will find Mari, Mary, or Marionette, pets, and address that start with Mar.  You can also use Mar* as well as emails that start with Mar.

Searching for a Client using Contains

Enter the search criteria with an * before and after the known characters. For example, *loy@gmail* will find the correct email in the example below.

Searching for a Client with an Exact Match

Enter the search criteria with quotations around the text you are searching. For example, "Janie" will require the value in a field matches entirely in order for the search result to display.

Searching for a Client with Multiple Inputs

Enter the search criteria, separated by a space between each word, to consider multiple inputs into your results.  For example, if you know you have a pocket pet client with the last name Rodrigez, you could search Rodrigez pocket to increase your chances of finding the right client.

There are additional scenarios that are accounted for by the search feature including: 

• For group practices, the search results will display matches from all the practices in the group.
• When a patient has more than one owner/client, the patient name will appear for each owner (i.e., Fluffy - Ben Jones, Fluffy - Jen Jones). 

Results Ranking: 

Based on the search filter and search string, results will be displayed in a ranked order. Based on the information already known for the search, select the best filter to obtain the results you want.  

Examples of ranking: 

• Formatted results start populating once two values have been entered in the search field and dynamically updates as you enter more values. 
• If no match is found, then a “No results found” message will be displayed. 
• Search results will be ranked or ordered based on the closest match to the search string.
• Result values matching your search criteria will be highlighted.