Issues or Symptoms
Login fails to authenticate the user successfully when logging into practice from bookmarked URL.
Error Messages
- "An exception occurred. Please try again or if the issue persists then notify your administrator"
- "Login was unsuccessful. Please correct the errors and try again. The account provider is incorrect"
- "There could be a misconfiguration in the system or a service outage. We track these errors automatically, but if you the problem persists feel free to contact us. Please try again."
- Oops error stating you are trying to log into an account that has been linked.
Resolution
Navigate to the main Pulse login page. This login page can be bookmarked. If the error persists, please contact Support.
Correct URL:
https://login.evetpractice.com
Example of incorrect URL:
"w4.evetpractice.com"