What is the Resource Center?
The Resource Center is a single location that provides the power to find answers or guidance on demand. The ability to start a live chat with support, submit feedback, or search the knowledge base is all now available inside the Resource Center. A new Product Updates section will allow the user to find out what's new in the software. Self-service training modules and onboarding guides are also available to empower users to be more efficient and set them up for success.
A new button will appear on each page in the lower right corner that will open the Resource Center. Previous icons for help, chat, and feedback will be phased out, as they will appear in the Resource Center going forward.
When selected, the modules that are available to the user appear.
Easily search for Pulse™ Knowledge base articles. Articles can be opened in a new tab for easier viewing.
All of the same functionality and experience that the previous live chat button offered appears inside the Resource Center. Available options include using Answer Bot, chatting with a support representative during business hours, or leaving a message.
This section will be a way to notify users of new features and provide additional links for more information. When a new message is available, a number will appear on the Resource Center icon indicating the number of new messages.
The Feature Request button has been moved inside the Resource Center. Here you can submit and vote on enhancement requests. Additional information can be found HERE.
Depending on where a customer is on their onboarding journey, additional onboarding modules may be available. These include checklists for auditing your data, system setup, and training your staff