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Text-to-pay (with Worldpay) - Setup

  • Updated

The Text-to-Pay is currently free! We will notify you when we have the ETA of the service fee's start date.

Text-to-pay will be an add-on to Covetrus Payment Processing and incurs additional transaction fees to use the functionality. The billing start date is still TBD. Each completed Text to Pay transaction is a charge of 0.3% of the transaction volume + $.10. Standard payment processing fees also apply, specific to each practice, per existing Worldpay agreement.

 

 

Watch the video:

Text-to-pay is available to Worldpay customers. This function will allow clinics to have the option to send an invoice via SMS or email to customers to pay outstanding invoices.

 

Setup SMS

With Rapport or Message Media:

For practices using Rapport or Message Medial for SMS integration, you will need to confirm 'Enable SMS Integration' is enabled and saved.

    • Employees must have business owner or manager role to be able to select this option
  • To setup Rapport or Message Media, Go to Menu > Settings > Client Engagement > SMS Setup.

Without Rapport or Message Media:

If your practice wants to send an invoice using SMS, and does not have an SMS solution, you will need to enable Covetrus SMS Integration. 

        • Go to Menu > Settings > Practice Setup > General > Integration Settings.
        • Enable Covetrus SMS"  will need to be enabled. If you do not see this option, please contact support.
        • "Enable SMS Integration" needs to be disabled (unselected)
        • Save the settings

Enable Text-to-Pay

  • From the left navigation Menu, click on Settings > Billing > Payments.
  • Scroll down to Payments Accepted.
  • Enable Use WorldPay Integrated Systems then click Save.

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  • Scroll down to WorldPay Integrated Payments Settings.
  • Select Allow sending payments to client’s device.

WP_Integrated_Payments_Settings.png

  • If the merchant ID and Password are blank, please continue to the next step.
  • To complete the setup, you will need a text-to-pay merchant ID and password. Please email the Covetrus Implementation team at US-CGSS_CCSetup@Covetrus.com to obtain your Text-to-Pay merchant ID and Password.
  • The Covetrus Implementation team will supply you with a Merchant ID and password to allow you to complete the setup and enable the feature to send invoices to client’s devices.
  • Trying to save the settings without keying in the credentials displays the error as below.
    • If the practice is set up only for eCommerce with WorldPay, the eCommerce Merchant ID and password must be entered above in the main WorldPay Integration setting in addition to PetPortalMerchantID.

mceclip1.png

 

How to Disable Text-to-pay

  • From the Menu, click on Settings > Billing > Payments.
  • Scroll down to WorldPay Integrated Payments Settings.
  • Uncheck Allow sending payments to client’s device then click Save.

Additional Info

**For questions on pricing and payment transactions, please contact the Covetrus Payment team at covetrus.payments@covetrus.com

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